Plextel Flex 2(Call Center Edition)

Management Interfaces Features
– Call Recording Management
– Call Recording Network Backup System (SMB/NFS)
Call Center Features
– Agent Login / Logoff
– Agent skill support
– API for 3rd party software connectivity
– Automatic Call Distribution (ACD)
– Customer Satisfaction Score
– Customizatle Queue setup
– Coaching (whisper) / Channel Spy
– Call Recording
– Call Queue System (roundrobin, leastrecent,
fewest call, etc)
– CRM integration
– Integrated easyCRM software
– Muitple Agent Type support
– OneTouch Loging/Logoff
– OneTouch Pause/UnPause
– Private Whisper
– Screen pop-up / CRM intergration
– Realtime Queue monitoring
– Supervisor management
Call-Center Report
– Inbound and Outbound Report
– Overview Report
– Summary Report
– Answered Report
– Unanswered Report
– Agent Report
– Customer Satisfaction Report